These terms cover buying a ticket on Coral Tickets. They sit on top of our Common Terms, and they spell out the things specific to being a buyer: what you pay, what your booking charge does, your ticket and how entry works, and how refunds are handled.
The short version: you pay the ticket's face value plus a small booking charge. Part of that booking charge is a contribution that goes to an artist on Coral, chosen by you or assigned to you. Your performers are paid from ticket sales; the contribution backs an artist across the wider Coral community. We have tried to write this the way we try to work: fair, clear, and transparent. The detail is below.
Last Updated Date: 20th June 2026
These Buyer Terms incorporate the wearecoral Common Terms, which include important provisions on liability, indemnity, intellectual property, and dispute resolution. By completing a purchase you also accept the Common Terms. The Coral Tickets Refund Policy and our Privacy Policy also form part of these terms.
If these Buyer Terms conflict with the Common Terms, these Buyer Terms prevail for your buying activities, to the extent of the inconsistency. For refunds and cancellations, the Refund Policy prevails.
On this page:
a. You must be at least 18 to purchase a ticket. By buying, you confirm you are 18 or over and that you are responsible for the order and the payment method used.
b. At checkout you provide your name and email, and you may optionally provide a mobile number. You agree this information is accurate, and that we may use it to issue and manage your ticket. How we handle it is set out in our Privacy Policy.
c. An event's age suitability is set and enforced by the Host who runs it. Being 18 to purchase is separate from who may attend: where an event permits it, a ticket an adult buys may admit a person under 18, subject to the Host's conditions at the door.
a. For each ticket you pay the face value set by the Host, plus a booking charge.
b. The booking charge has two parts: a booking fee, which covers the cost of processing your payment and running the platform, and an artist contribution. GST applies to the booking fee. The artist contribution is GST-free.
c. If you are an active Coral member, you pay a reduced booking fee and no artist contribution. This is a benefit of membership, not a surcharge on anyone else: non-members pay the standard booking fee and the artist contribution, and members pay less because they already back artists through their monthly contribution.
d. The amounts that apply to your order are itemised at checkout before you pay, so you can see exactly what each part is.
a. The artist contribution is a mandatory part of the booking charge. You cannot remove it, but you do choose where it goes.
b. You may direct your contribution to an eligible Coral artist of your choice. If you do not direct it, an eligible Coral artist is assigned to you. Either way, the contribution is chosen by you, or assigned to you.
c. The artist contribution is not a payment to the performers at the event you are attending. Those performers are paid by the Host from ticket sales. The contribution backs an eligible artist on the Coral platform, in the same spirit as a Coral member's monthly contribution, and is governed by our Artist Terms, which it does not change.
d. Where you direct your contribution to a specific artist, you are choosing where it goes, not entering any arrangement with that artist.
a. Your ticket carries a unique QR code. It admits one entry and is scanned at the door.
b. Treat your ticket like cash. Whoever presents a valid ticket may be admitted, so keep your QR code private and do not share or post it.
c. The Host sets the entry conditions for the event, including any age, identification, or conduct requirements, and is responsible for enforcing them at the door. Admission is ultimately a matter for the Host.
a. Refunds are governed by the Coral Tickets Refund Policy, which forms part of these terms and prevails over them for any refund or cancellation matter.
b. In general, where an event is cancelled or materially changed you are entitled to a refund of the face value; otherwise tickets are non-refundable. The Refund Policy sets out the detail, and your rights under the Australian Consumer Law are not affected (see section 9).
a. Once a ticket has been refunded, it is void and no longer admits entry.
b. Presenting or attempting to use a refunded, cancelled, or otherwise void ticket is fraud. We may refuse entry, cancel the order, and take further action where appropriate.
You may not resell, offer to resell, or transfer a ticket for more than the price you paid for it. Tickets obtained or transferred in breach of this section may be cancelled without refund.
a. A Host may set additional terms and conditions for their event, for example house rules or entry requirements. Where they apply, you agree to comply with them.
b. A Host's event terms are between you and the Host. They cannot create obligations for wearecoral, and where they conflict with these Buyer Terms, these Buyer Terms prevail in respect of your relationship with wearecoral.
a. When you buy a ticket you are a consumer under the Australian Consumer Law, and you have rights and guarantees that cannot be excluded, restricted, or modified. Nothing in these terms, the Refund Policy, or the Common Terms removes or limits those rights.
b. Where we are entitled to limit our liability for a failure to comply with a non-excludable consumer guarantee, we limit it as set out in the Common Terms. Any rights you have under those terms are in addition to your rights under the Australian Consumer Law.
Your purchase is also governed by the Common Terms. In particular, please read the provisions there on limitation of liability, indemnity, intellectual property, and dispute resolution, as they apply to you. They sit alongside, and do not reduce, your rights under the Australian Consumer Law (see section 9).