This policy explains when a ticket is refundable, how a refund is paid, and who carries the cost. It is for buyers and for hosts: if you bought a ticket, here is when you get your money back; if you host events, here is what a refund means for your payout.
The short version: if an event is cancelled or materially changed, you get a full refund, including the booking charge. If you simply change your mind or do not turn up, your ticket is not refundable, unless the law says otherwise or the host chooses to refund you. Nothing here takes away the rights you have as a consumer. The detail is below.
Last Updated Date: 20th June 2026
This Refund Policy forms part of both the Coral Tickets Buyer Terms and the Coral Tickets Host Terms, and it incorporates the wearecoral Common Terms. When you buy a ticket, or host an event, you accept this policy as part of those terms.
For refunds and cancellations, this Refund Policy prevails over both the Buyer Terms and the Host Terms, to the extent of any inconsistency and only for refund and cancellation matters. For all other matters, those terms and the Common Terms govern.
On this page:
In this policy:
a. wearecoral, we, us and our mean wearecoral Pty Ltd, which operates Coral Tickets.
b. Event means an event listed and ticketed on Coral Tickets.
c. Host means the organiser who created and runs an Event.
d. Buyer, you and your mean the person who bought a ticket to an Event.
e. Face value means the ticket price the Host set.
f. Booking charge means the amount you pay on top of the face value, made up of our booking fee and the artist contribution.
g. Artist contribution means the part of the booking charge that goes to an eligible Coral artist, as described in the Buyer Terms.
a. If an Event is cancelled, you are entitled to a full refund of everything you paid, including the booking charge.
b. If an Event is materially changed, for example a significant change to its date, time, or location, you are also entitled to a full refund of everything you paid.
c. A material change is one that meaningfully affects what you bought. A minor change, such as a small change to the running order or a support act, is not a material change on its own.
d. Because wearecoral processes payments for every Event as merchant of record, we issue these refunds. You do not need to chase the Host to be paid back the booking charge.
a. Outside the situations in clause 2, tickets are not refundable. In particular, a change of mind, or not turning up to an Event you bought a ticket to, is not a ground for a refund.
b. This does not affect any right to a refund or remedy you have under the law, including the Australian Consumer Law (see clause 8).
c. A Host may choose to grant you a refund at its discretion, even where this policy does not require one. We will process a discretionary refund the Host approves.
a. We issue refunds to the original payment method used for the order. We cannot refund to a different method or account.
b. A refund usually appears within a few business days of being issued, though the time it takes to reach you depends on your payment provider.
c. We refund in the currency you paid in, for the amount you paid. We do not cover any change in value caused by your provider's currency conversion or fees.
We think it is fair that you can see where the cost of a refund falls.
a. A refund reduces the Host's payout for the Event by the face value of the refunded tickets. The face value is the Host's money, so a refund of it is reversed against the Host.
b. wearecoral bears the booking fee on a refunded order, and bears the cost of any chargeback. The Host is not charged for those.
c. Hosts are responsible for their Events and for honouring the refunds this policy requires. Where we issue a refund to you on a Host's behalf, that does not transfer the Host's responsibility to us.
a. A full refund returns the whole amount you paid, including the booking charge. Because the booking charge includes the artist contribution, the artist contribution is returned to you as part of a full refund.
b. The artist contribution from your order has not been paid out to an artist at the time of a refund, so returning it to you does not take anything back from an artist.
c. How and when contributions reach artists is described in the Buyer Terms.
Once a ticket has been refunded, it is void and no longer valid for entry. Trying to use a refunded ticket to gain entry to an Event is fraud, and may be reported and pursued. If you have been refunded, please discard the ticket.
a. As a ticket buyer you are a consumer under the Australian Consumer Law, and you have rights and guarantees that cannot be excluded, restricted, or modified.
b. Nothing in this policy removes or limits those rights. Where a service fails to meet a guarantee that cannot be excluded, you may be entitled to a remedy under that law, regardless of what this policy says about non-refundable tickets.
a. If your Event is cancelled or materially changed, a refund may be issued to you automatically. You do not always need to ask.
b. Otherwise, please contact the Host of your Event first, since the Host runs the Event and decides on discretionary refunds.
c. If the Host does not honour an obligation this policy or the law places on it, you may escalate to us at hello@wearecoral.org and we will help resolve it.
This Refund Policy is read together with the Common Terms. In particular, please read the provisions there on limitation of liability, indemnity, intellectual property, and dispute resolution, which apply to refunds and cancellations as they do to the rest of Coral Tickets.